Call Pal at this Year’s CIF Conference

Call Pal proudly took part in this year’s CIF Conference which took place at Croke Park in Dublin. The conference played host to some of the industry’s most influential companies and also saw the Taoiseach Leo Varadker in attendance.
We were delighted to be able to interact with businesses of all sizes from the construction industry and showcase the range of virtual office services we provide. Take a look at the gallery below for all the highlights from the conference…

 

 

Some of our latest blogs focused on how call answering and virtual office services as a whole can benefit specific businesses in the Accounting and E-commerce. Follow the links to read the full articles…

 

 

For accounting firms, whilst there are key jobs that need to be managed by your in-house staff, there are other tasks that are worth outsourcing to experts in other fields such as telephone answering. Business call answering services are an economic way of extending your business reach and ensuring that vital tasks are completed to the customer’s satisfaction and within your budget. It can be easy to underestimate the positive impact that a call answering service can have on the day to day functioning of a company…

 

Having an e-commerce business definitely had its advantages but there are some disadvantages that can be eliminated with a range of virtual office services…

 

Avita Communications at the Hospitality Exchange

Our sister company, Avita Communications, attended the annual Hospitality Exchange in the Crowne Plaza Hotel in Belfast. The event is organised by the NIHF (Northern Ireland Hotel Federation) and is aimed at everyone who works in the hospitality industry.

 

With the new referral page on our website, it’s easy to refer a friend to our service. Simply fill in your details, your friend or colleague’s details and if they become a Call Pal client, we will give you a One4All Voucher valued at €25.00. Go on…you deserve it!

 

Thanks for reading our October Newsletter! Stay up to date with all of our news, service offerings and more by following us on all our social media platforms including Facebook, Twitter, Instagram, LinkedIn and Google+.

 

call answering for accountants

For accounting firms, whilst there are key jobs that need to be managed by your in-house staff, there are other tasks that are worth outsourcing to experts in other fields such as telephone answering. Business call answering services are an economic way of extending your business reach and ensuring that vital tasks are completed to the customer’s satisfaction and within your budget. It can be easy to underestimate the positive impact that a call answering service can have on the day to day functioning of a company. In general, they become a seamless extension of your business by marrying well-trained PAs with smart technologies.

So what are some specific ways a call answering service can enhance your accounting business?

  1. Getting the Balance RIGHT

There is a delicate balance for any accounting firm that exists between hiring sufficient staff to ‘get the job done’ so to speak, and over hiring staff which in turn can put the business under financial pressure. For modern accountants, an in house receptionist can end up being something of an unnecessary luxury especially when an accounting firm is in its initial set up stage.Virtual PAs / receptionists can perform all the tasks an in house receptionist can including  taking calls in your company name and transferring those calls to staff within your office. The added bonus of having a call answering service is that you only pay when a client calls you as opposed to paying someone to wait for the phone to ring.

2. Customer Specific Scripts

There is always a concern that the relationship between your clients and your business can become disjointed if a call answering service manages your calls. By developing a script that is specific to your accounting firm, any customer confusion that may be caused by you outsourcing your call answering is avoided and essentially your virtual PA team becomes integrated into your organisation.

 

3. Help With Your Diary

When it comes to meeting clients in person, most accounting firms prefer scheduled appointments. But making these appointments can be a time consuming job. Instead of adding to an already heavy workload, you can engage a call answering service to manage your diary. An experienced, high quality appointment setting team can help populate your calendar and keep you updated as they are doing so.

 

In essence, a business call answering service is a cost effective way of keeping your books balanced whilst investing in your clientele. When it comes to outsourcing your services, a call answering service is one that has the potential to pay for itself from the first call.

 

T0 find out more about how Call Pal can enhance the day to day running of your accounting firm, call us on 1890 511 400. If you are outside Ireland, you can contact us on +353 91 511 414.

 

And be sure to follow us on Facebook, Twitter, Instagram, LinkedIn and Google+ to stay up to date with all our latest news and offers.

 

Call Pal Celebrates One Year!

It’s hard to believe that we launched Call Pal a year ago at the CIF Conference in Dublin! To see where it all began, have a look at the video below.

So far, our PA team has doubled in size and our client base continues to increase and include businesses from a wide variety of sectors including the Engineering, Medical, Accounting, Event Management, E-Commerce Sectors and more.

We would like to thank all our clients for their continued support – we certainly couldn’t do any of this without you.

We look forward to continuing to provide the nationwide premium call answering service every business deserves!

 

 

Call Pal Joins the Galway Chamber

We are delighted to announce that we recently joined the Galway Chamber!  Currently, the premier business organisation represents approximately 500 companies in Galway City and its surrounding areas. The Chamber’s activities include campaigning on behalf of businesses, providing various platforms and opportunities for business networking and encouraging local businesses to support each other.

 

 

 

Call Pal was launched at last year’s CIF annual conference and it seemed fitting that we return this year. We are counting down the days to the event and are looking forward to sharing our Reception Service Solutions with members of the construction industry from across the nation. If you are in Dublin or the Dublin Locale, come visit us at stand 7 on the 12th of October in Croke Park.

 

 

 

 

 

Our PA team continues to grow and we are delighted to have Leah Tiernan join us. A proud Galway native, Leah won the Miss Galway competition and went on to work with one of Ireland’s leading online influencers as a Social Media and Blogging specialist. She is currently in her final year of a Business and Marketing Degree. She is excited to be part of the team and looks forward to getting to know the Call Pal Team and clients better.

 

 

 

 

 

It’s super easy to refer a friend to our service through the new referral page on our website. Simply fill in your details, your friend or colleague’s details and if they become a Call Pal client, we will give you a One4All Voucher valued at €25.00. Go on…you deserve it!

 

 

 

 

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