At Call Pal, we understand that solicitors are extremely busy. We also understand that having our PA team manage your calls has significant benefits such as:
Giving you the Opportunity to Focus
With so little time to spare, you need to be able to focus on the very thing you set out to do when you set up your firm – practicing law. Having our PA team manage your calls frees up your time so that you can tend to client case files, attend client appointments as well as court dates without interruption. We can either take all your calls and send the critical details of the message left to you via email or transfer the call to your office, giving you the option to only accept the calls that you choose to.
Say goodbye to staff holidays/absentees/sick days
Having Call Pal at your reception helm essentially means that when you’re open, we’re open. No more dealing with a back log of messages and correspondence when a staff member is out sick or on annual leave. During your business hours, you will receive your messages in real time and for your after-hours calls, we will set up a voicemail specifically for your company and send messages relating to these calls to you on the following working day.
Solicitors are often inundated with calls and as such, it can be a mammoth task to keep track of your calls and organise them into any sort of chronological date and / or time order. With Call Pal’s service, this is taken care of for you as the messages you receive have the caller’s name as well as the date and time of the call incorporated into the message. We also include any critical information that the caller may want you to receive.
Our team understands that, as legal practitioners, your client and case information is extremely sensitive. With that in mind, you can rest assured that your messages will be managed with strictest confidentiality at all times.
These are just a few of the ways that Call Pal’s call answering service has proven to be highly effective administration solution for solicitors across Ireland.