mail address service ireland

Professional Business Address

In today’s technological age many businesses are making a move away physical mail handling but it is still a very important part of any small and large business communication. You may not necessarily have a physical office or a direct address for a number of reasons but physical mail still needs to be managed and processed accordingly! Whether your business is based online, you are constantly on the road and traveling or you are just in need of mail handling for your business. It is a increasingly important tool which ensures professional efficient business practice. This is a safe and secure service which helps you strengthen the operations of your business through mail handling and planning.

Call Pal Mail Handling

Our trusted mail handling service allows you to use an Irish address for your postal address. Call Pal can collect and organise your post at a serviced office address located in Ireland’s Western Capital, Galway. Our service is low cost, safe and convenient. We e-mail you once your post arrives and can even open and sort it for you.

 Irish Business Address – Reliability 

No matter where you are in the world your Irish address and postal address will provide you with the assurance of adequate professional facilities. With the help of professional staff and reception services that will guarantee all of your mail is managed carefully to your expectations.

Professional Mail Handling –  Guaranteed  

  • Professional, reliable mail handling.
  • Professional Business address.
  • Reliable mail collection and management.
  • Professional receptionist mail handling service.
maintain work life balance

4 Tips to Maintaining Work Life Balance


1. Time off Covered

Need a holiday? Family commitments? Keep your work life balance in check!

When you plan on taking time off you want to make sure all of your calls and messages are being managed exactly the way you want them to be managed. This is where virtual receptionists relieve the stress and worry that can be experienced when you are stepping away from your busy workload. Your virtual receptionist can insure all calls are screened and directed accordingly keeping you in the loop if need be so you can enjoy your down time. Worry less when you are away from the desk and when you are back up and working just let your virtual receptionist know.


2. Calendar and Appointment Management

All bookings and cancellations will be managed and organised accordingly by your virtual receptionist. A virtual receptionist will manage your bookings to best suit you. Enjoy a lunch break or make time for family and friends and when you are finished with work, don’t take calls or bookings just let your virtual receptionist take care of this. Call Pal has all the tips and tricks to help you keep your booking system in check.


3. Call Screening

 Let your virtual receptionist clearly manage the communication channels exactly the way you require. A virtual receptionist manages your calls saving you the time and the stress of navigating calls that don’t necessarily need your attention right away. Your time is free’d up so you can focus on more pressing issues offering you a better quality of work life balance.


4.  Reduce Stress and Worry Less 

Virtual receptionists can:

  • Answer all calls and inquiries
  • Screen calls
  • Schedule meetings and appointments
  • Take all messages when you are unavailable
  • Much more!

call pal newsletter 2018

Join us for a free trial today


     Call Pal Newsletter 

A lot has been happening here at Call Pal over the past month and we are happy to share all the news with you.

   


We would like to send out a warm welcome to our new clients who have joined us here at Call Pal this month!

 We very much look forward to working with you.


Call Pal at the 2018 National Construction Summit in Dublin

National Construction Summit Ireland

Call Pal had the opportunity to showcase our services at this year’s National Construction Summit in City West, Dublin this month.

Joined by leading industry peers in the construction and engineering industry, 250 companies gathered to share knowledge, engage in conversation and connect in discussion on how Ireland can rebuild the construction and property industry in a sustainable manner. We had a lot of fun at this one! It was great to meet so many people on the day to share with how Call Pal can enhance businesses of all sizes in the construction sector. Thanks to all of you who made it and stopped by to have a chat with us.

   

Blogspot 

Make sure you keep an eye on our latest blog posts, where members of the team explore, share and discuss matters relating to your business,

Call Pal’s latest updates, offers, solutions and more!   


Why Virtual Professional Receptionists?

Hiring process can be extremely time consuming

Lack of time and resources are some of  the biggest challenges faced when running a business. As time is money the importance of working efficiently and effectively is key. The importance of hiring the right person for the right job at the right time is vital! Professional virtual receptionists remove wasted time and worry.

Avoid unexpected costs

Virtual receptionists take away the unexpected extra costs and time involved with recruiting, selecting, training and managing new employees.Your business can focus on key tasks at hand with the assurance of a high quality call answering service.

Virtual Receptionist Vs. In-house Reception

You will experience better return on investment due to virtual receptionists capturing potential leads for your business. With all calls managed, incoming requests at any stage of call volumes experienced will always be answered!

For those of you who have ever thought ‘I wish I had a personal assistant to take care of this’ a virtual receptionist can look after your day to day needs for a fraction of the cost of an in-house receptionist at a highly professional level.


Extended Opening Hours

Call Pal’s Extended Opening Hours
With the evident stretch in the evenings and our team having grown to six strong, we will now be extending our opening hours.
The Call Pal tam is now ready to take your calls from 8.30am – 6.00pm, Monday to Friday.

Grow with us

With the growth in our services, we are excited to share that our team is growing and evolving too! Join the team for a free trial today.

Join us for a free trial today!

There is no risk, just the rewards of having a professional PA team managing your calls for you.

  • STEP 1

    Select your dedicated business phone number

  • STEP 2

    The phone number will be paired with your experienced Call Pal PA

  • STEP 3

    A personalised script is created to ensure we answer the phone the way you do
    Once you approve the call script your Call Pal PA can answer your calls, seamlessly for the next 7 days.

Contact us today

Check out our Facebook for a chance to win One 4 vouchers!

Call Pal Team

Recently the team enjoyed a night out and took part in the Coors Light Escape Room Challenge in Galway.

Have a chat with us today and let us share how dedicated we are to helping your business enhance communication and efficiency with Call Pal’s Professional Receptionists.

Thanks for stopping by!

thank you

 

virtual office ireland

Avoid extra costs 

Lack of time and resources are the biggest challenges faced when running a business. As the age old saying goes ‘time is money’ and the importance of working efficiently and effectively is key. The recruitment and selection process can be extremely time-consuming so hiring the right person for the right job at the right time is vital! Call answering removes the stress and time of recruitment and training with guaranteed professional call handling services your business call answering needs are covered.

 

Reduce Costs 

Virtual receptionists end up being quite a lot cheaper than an in-house receptionist when the rough costs of an in-house receptionist can be anywhere between €26,000- €30,000 a year and this isn’t including benefits such as paid holidays. Compare this to a virtual receptionist where you pay per minute or a monthly package that can be upgraded and downgraded at any time to suit your business demands. Most small business would be spending roughly 600 Euro per month and you won’t be paying for special benefits, vacations or breaks as virtual receptionist services cover the entire day, breaks and all!

The average receptionist will spend approx 70% of their day monitoring the phones and relaying messages, the other 30% of the time they spend on various duties that may leave them unable to answer incoming calls.

Do you know how much time is spent on your call answering?

We have found the cost saving benefits of utilizing call answering services will save you approximately 67% compared to the costs of an In-House Receptionist. Not only do you experience cost saving benefits but with outsourcing your call answering via professional call answering services your calls will not go unanswered!

Do you know how much you can save with call answering?

 

Increase availability and reliability 

Whether you need the extra help or your business is online a virtual receptionist is ideal. Many businesses do not have a physical address or office space and this is where virtual receptionists can work to your advantage. For those of you who have ever thought ‘I wish I had a personal assistant to take care of this’ a virtual receptionist can look after your day to day needs for a fraction of the cost of an in-house receptionist at a highly professional level.  Call Pal offer a trusted mail handling service and physical Irish address for your business so you can direct any mail to a secure address so it is safely collected and organised.

       Cost saving tips for your business with Call Pal call answering

 

Capture leads and never miss a call!

Be assured that no call will go unanswered. An in-house receptionist may have the highest level of expertise but may still miss calls at times of high volumes of incoming calls. In-house receptionists will take holiday days, sick leave for example where virtual receptionists make sure all of your calls get answered every single day. You will experience consistency and reliability at all levels and those potential leads, urgent messages will not be missed. Missing a call is a thing of the past!

 

More time. Less stress

Virtual receptionists take away all of those extra costs and time involved with recruiting, selecting, training and managing, so many businesses can focus on key tasks at hand with the assurance of a high-quality service. With virtual receptionists, the stress of training new employees and monitoring their progress is gone. Capture leads and complete eradication of missed calls and opportunities.

Start a free trial today to see if virtual receptionist services work best for you.

 

Call Pal call answering for your business

office 365 benefits

Enhance your day to day communication and productivity

In today’s work environment flexibility is increasingly important. Here at Callpal we know the importance of keeping the channels of communication clear and open. Whether you are on the road, working from home or in the office Callpal can help you stay connected and offer flexibility giving you more time to focus on the task at hand. Our sister company Sleepless have the tools to help your business with Microsoft Office 365. Anytime access with Microsoft Office 365 enhances communication and collaboration so you can stay connected whenever and wherever you are.

Enhanced collaboration and communication

With access to all the same desktop applications we know so well Office 365 enhances productivity in your day to day functions giving you access to the tools you need across multiple devices. Sharing information with more than one person such as documents or calendars has never been easier and here at Call Pal this is extremely helpful to the team. With OneDrive colleagues can access and work on the same documents at the same time and once work is complete, progress is tracked and noted so that anyone in the group can quickly determine what has been done and what still needs to be completed. With built in security it becomes easier than ever allowing collaboration with your colleagues and clients so you stay connected. Password protection is established that allows your team to quickly access shared work.

Stay connected!

“The real power of Office 365 is that it facilitates collaboration and makes teams more effective,” said Donald Nilson, who wrote “Microsoft Office 365 in Business” (Wiley Publishing, 2011) with co-author David Kroenke.

Enhance your business productivity and transform your day to day communication and collaboration with ease:

  • Experience accurate diary keeping as any updates made on any of your devices will be automatically linked
  • Shared access from all of your devices
  • Manage tasks and teamwork with Microsoft Planner
  • Manage schedules with the team and daily work tasks with Microsoft StaffHub
  • Get a hub for teamwork with Microsoft Teams
  • Inform and engage with a company-wide intranet and team sites with SharePoint
  • Skype for Business lets you collaborate from anywhere in the world. Schedule meetings, host PowerPoint presentations and share files with your colleagues and clients in real time. Sharing your screen and recording meetings has never been easier.

Data security and control

One of the most important factors in choosing a cloud service is security. This has been a big stumbling block for many companies considering moving to the cloud. Microsoft’s online services have been designed with continuous compliance and security in mind. Office 365 in the cloud also has the flexibility of integrating with a company’s on- premise solutions should it be required. The huge benefit associated with relocating to the cloud are those costs of maintaining servers and break fix costs are gone. You have control over your data security and compliance with privacy, transparency, and refined user controls built right in to Office 365.

If your company is determined to use the latest software version at all times but find there is so much hassle and effort involved in ensuring that the latest updates are always installed in the IT infrastructure, Microsoft Office 365 eliminates this hassle. You will no longer have to worry about upgrades as seamless updates will take care of this.

No more unexpected Costs!

Depending on the size and demands of your business you can choose the plan that suits you best and we here at Call Pal have seen the benefits more than ever.

Microsoft Office 356 with Sleepless

The key benefit of partnering with Sleepless are they allow customers to concentrate on managing their business rather than their IT systems.  Traditional “non-cloud” IT systems require significant investment and maintenance along with choosing the right technologies. Sleepless helps to remove this burden offering support when you need it so you can focus on running your business.

Have a chat with one of the team members at Sleepless today. 

Celebrating Small and Medium Irish Business

 

National Construction Summit Ireland

National Construction Summit Ireland

The Call Pal are delighted to have the opportunity to showcase their services at this year’s National Construction Summit in City West, Dublin. Call Pal work with many business in the construction industry and have a great track record of delivering professional call answering services to building and engineering firms of all sizes throughout Ireland.

 

But don’t just take our word for it here are some testimonials from our customers:

“I started in 2007 as a design engineer and I joined Call Pal in 2013 and I have found their service invaluable. When I used to be on sites, on the road and at meetings, my voicemail would go full in a day and missed calls and irate clients are definitely not good for a small business. Since I joined, my calls and post are handled professionally and my clients appreciate talking to a reassuring human voice when everyone is out of the office. Call Pal covers my holidays, posts and parcels, various phone numbers and keeps me updated with daily emails. It helps me run my business smoothly and professionally.”

Gabor Molnar
Gabor Molnar Engineering

“We started using Call Pal’s service on a trial basis, over a year ago to deal with an increasing number of calls to our office. We instantly got great feedback from our clients about how professionally their calls were being answered and had no hesitation in making the arrangement permanent. The staff are fantastic and ultra-professional both in answering calls and dealing with our account.

The service saves us loads of time during the day and is one of the best things we have implemented in recent times.

I have nothing but praise for Call Pal and their service and can recommend them wholeheartedly.”

Adrian O Sullivan
J & B O Sullivan Builders Ltd

So, stop by Stand I16 in City West on the 2nd of May and have a chat with one of our Call Pal representatives to hear more about how we can help your business operations with Call Pal professional receptionist’s. We have many goodies and giveaways on the day and a chance for you 100 Euro One4all voucher.

 

The day starts at 9am and runs to 5pm. Registration is open at 8am and is open all day.

For more details and registrations http://www.nationalconstructionsummit.ie/

See you there!

call answering service Ireland

Outsourcing = The Competitive Edge Your Business Needs

Regardless of the stage of growth your business is in, outsourcing can prove to be an extremely beneficial asset to your business with the capacity to greatly increase flexibility and efficiencies as well help to reducing company expenditure! Here are some reasons why outsourcing could work for your business.

Coping with change has never been easier!

We all find it difficult to cope with change and in a business environment outsourcing is a great way to adjust to changes that may affect you by allowing you to focus on other core aspects of your projects at hand. With the help of virtual reception services, if and when your business grows your virtual reception grows with you.

First impressions mean everything!

Over 4000 new businesses start up each month here in Ireland alone! Starting a new business is no easy task and it is extremely important to put your best foot forward when dealing with your customers and clients needs. Virtual reception services maintain the highest level of professionalism, enhancing your business services. As most small businesses do not have the money to match the in-house support services that large-scale organizations have, outsourcing can provide you with the same access to tools and support that large-scale organizations have but with much more affordable options – even for the smallest budgets.

Advantages of Outsourcing Reception Service

Studies show that 62% of callers do not phone back if there is no dial tone – and 79% will not phone back if the calls go unanswered! With Callpal  your business will no longer suffer. Your calls will be managed exactly the way you require from the Callpal PA Team. All of your calls will be:

  • Screened
  • Handled efficiently
  • Appointments will be made
  • Calls will be directed as per instructed
  • You will receive clear messages
  • You will have your own personalized answering message

Why a virtual PA?

  • No more missed calls
  • Faster and better services
  • Increased efficiency
  • Highly professional specialized service
  • Dedicated local area code business number
  • Friendly and professional service every single time the phone rings
  • When your business grows your reception grows with you

No matter what business you are in wherever you are in the world, Callpal’s professional services we have you covered.

Do you want the edge?

Lets chat! Reach out to one of the team members today.

Call Pal - Virtual Reception and Telephone Answering Services
If you’ve forgotten about us, not to worry! We’re back with a bang and more to offer our clients…

Call Pal’s Extended Opening Hours

Call Pal’s Extended Opening Hours

With the evident stretch in the evenings and our team growing to 6 strong, we will now be extending our opening hours. The Call Pal team is now ready to take your calls from 8.30am – 6.00pm, Monday to Friday.

Get to Know Our Team

Lucia Evans

If you’ve ever wondered who is or will be taking your calls in the Call Pal office, now is your chance to find out. We want you to get to know our team better starting with Call PA Lucia.

Lucia has been with the company since its inception working as both a PA as well as being a member of our business development team. When she’s not answering client calls, she can often be spotted singing up a storm in a venue near you or playing a meddling social worker on Fair City!

Testimonials

As Call Pal has grown over the last year and a half, we have been blown away by the positive feedback our clients have given us about our service. Here’s what some of our clients have been saying about the Call Pal PA Team…

J & B O Sullivan Builders Ltd

“We started using Call Pal’s service on a trial basis, over a year ago to deal with an increasing number of calls to our office.We instantly got great feedback from our clients about how professionally their calls were being answered and had no hesitation in making the arrangement permanent. The staff are fantastic and ultra-professional both in answering calls and dealing with our account.

The service saves us loads of time during the day and is one of the best things we have implemented in recent times.

I have nothing but praise for Call Pal and their service and can recommend them wholeheartedly.”

 

Adrian O Sullivan
J & B O Sullivan Builders Ltd

SerraNova

“As a small business, there is always a challenge if staff call in sick or at extremely busy times when we are not able to give a proper telephone service to our customers. Once we started using Call Pal this was no longer a problem, they offer a very professional service and it seems as if they are in your own premises. One of our clients even tried to convince me that our receptionist had gone out to the warehouse to find me when I didn’t answer my extension! This is exactly the type of service we need.”

Nicola Wade
SerraNova

Thanks for Rating Us! 

thank you

 

To all of you who completed our customer satisfaction survey, we want to say a massive thank you!

And the Winner is……

And the Winner is......

Everyone that completed our customer satisfaction survey was entered into a draw for a €100 One4all voucher. We held the Draw today and the Winner was Danny from Cinnte Technologies. Congratulations Danny!

 

You Spoke and We Listened 

Virtual Office - Live Chat Service

If you showed an interest in availing of a Live Chat Service provided by Call Pal in our customer service survey, you will be glad to hear that we will be conducting Beta testing for our Live Chat service which will go live in upcoming months.

Let’s Get Talking 

We are passionate about getting feedback from our clients so we can continue to improve our service. If you have any suggestions on how we can upgrade our service to you, contact us on 1890 511 400. We can’t wait to hear from you!

Follow us on Facebook, Twitter, Instagram, LinkedIn and Google+ to stay up to date with all things Call Pal related.
Let’s Get Talking!
call answering holiday cover for business

Easter is the perfect time to take a well-deserved break and ‘leave it all behind,’ so to speak. For many people in business though, taking time off can carry its own stress as it can mean your company essentially comes to a stand still, with no one at the end of your phone ensuring that your current and potential clients are still being tended to. Call Pal’s Holiday Cover is perfect for periods when you need to take a break but your business doesn’t. With Call Pal’s Holiday Cover you have the assurance that:

  • Your calls are being managed by a friendly, professional team that is 100% Irish based.
  • Your business continues to run seamlessly while you are away
  • You can truly enjoy your time away as you don’t have to constantly check messages throughout the day. You can enjoy your time away with family / friends and only check your messages once or twice a day.
  • You can reactivate your holiday cover any time you need it.

 

Give us a call today to book your holiday cover to ensure your business keeps running while you are away.

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Let’s Get Talking!
virtual receptionist Ireland

Almost every business person wants one – an office located in a distinguished part of a notable metropolis with on site reception services. Why? Because this immediately projects a professional image to your clients and also affirms your company as a prominent concern in the business community. The reality is, the ideal office location often caries with it significant costs such as rent, heating and electricity bills not to mention having to pay a receptionist to manage your calls and or carry out administrative work for you. Truth be told, in the initial set up phase of a business, these costs can be punitive at best.

The solution…Call Pal’s Business Virtual Office Services. Call Pal’s Business Virtual Office Services lends your business the professional appearance it deserves at a fraction of the cost associated with renting a city centre premises. Starting from as little as €30.00 per month our services include:

 

  • Call Pal’s Mail Handling / Mail Forwarding Service

Use our city centre location address in Ireland’s Western Capital as your business address. We can receive your post, notify you by email when it arrives and subsequently forward it to a designated address if you so wish. Not only does having a city centre address heighten your professional profile, it also means that your residential address remains private.

 

  • Call Pal’s Smart Numbers

Use our Smart Numbers to target clients in a specific local area or give your business a national reach.

 

  • Call Pal’s Diary Management

Allow us to manage the time consuming job of booking your appointments so you can focus on ongoing client projects or day to day tasks that require your immediate attention.

 

  • Call Pal’s Holiday Cover

When you need to take a well deserved break or know that you need short term cover for your reception, Call Pal’s Holiday Cover Service will ensure your business continues to operate without any disruptions to your client services.

 

  • Call Pal’s Switchboard Overflow

A busy reception has it’s pros and cons. On the one hand, it’s an indication that your business is doing well. On the other hand, a busy reception can mean that your reception is overstretched leading to important sales or client calls being missed. Call Pal’s Switchboard Overflow Service provides additional support to your reception during busier periods, ensuring that every call, whether it be from an existing or potential client is answered.

 

  • Call Pal Call Answering

In an age where good customer service is a key part of gaining and retaining business, it is imperative that your business has a ‘voice’ – and we mean that in the literal sense. Statistics show that a staggering number of callers (60% to be exact) will not leave a voicemail on a business phone line that goes unanswered. And this, more often than not, prompts customers to move to your competitors. Call Pal’s call answering service guarantees that your existing and potential clients’ calls are answered and managed in a professional manner. By providing this simple but effective service, the Call Pal PA team becomes a seamless extension of your business, ensuring that your business has a ‘voice’ and continues to grow.

 

We welcome all our potential clients to trial our services before committing to it. There is no risk or obligation – just the benefits of having your calls professionally managed for 7 days…..absolutely FREE!

 

Click below to book your free trial!

 

Follow us on Facebook, Twitter, Instagram, LinkedIn and Google+ to stay up to date with all things Call Pal related. Let’s Get Talking!