Call Pal Newsletter August 2017

Call Pal Newsletter

Call Pal Trial Success

Call Pal’s 100% Free Trial Success!

We can hardly believe that Call Pal has been providing its premium call answering service for almost 10 months! It’s been a busy 10 months with our business expanding not only its team, but also its services to include Holiday CoverDiary Management,  Mail Handling, our Smart Numbers and much more.

We are also very proud of the success we have had with our Free Trials. To date, 100% of our clients who have availed of our 7 day free trial have continued with the service afterwards. And customer feedback from the trials has been extremely positive with clients describing the Call PA team ‘efficient,’ ‘professional,’ ‘excellent,’ and even ‘a godsend.’

Why not give Ireland’s leading call answering service a try for 7 days? There’s no risk, no obligation and no hidden charges – just the benefits of having a professional PA team managing your calls for you and giving your business the professional image it deserves.

Find out more about our Free Trial by clicking the button below or call us on 1890 511 400 or +353 91 511 414 if you are outside Ireland.

Beat the September Rush with Call Pal

The Back to School (and Office) September Rush can be a daunting time for any business owner. Why not let Call Pal’s PA Team take the pressure off your shoulders by having us manage your calls, sort your mail and even manage your diary? Download our brochure to find out more about the services we offer.

 

Our team has grown again and we are excited to welcome Kate O’Donovan to the Call Pal PA Team. Kate, from Galway, describes herself as a true homebird even though she spent a year travelling extensively through Asia and Australia. She also spent a year working in Dublin. A number of years ago, Kate completed her MSc in Human Resource Management going on to work in HR and recruitment roles for companies such as O2, Beckman Coulter & Merit Medical. She attended the Call Pal launch and thought it was a fantastic event! She is looking forward to getting to know the Call Pal Team and clients better.

Find out what our clients are saying about our services…

Evolve Health use telephone answering services from callpal.ie

“Call Pall have been wonderful in taking calls, dealing with patient queries and booking appointments while we focus on our clinical work. They are efficient, professional and always keen to learn about our work so that they can best direct our clients. First impressions are so important. Call Pall are the first point of contact for most of our clients and we are very happy with the first impression that they make.”
Niamh Brady
EVOLVE HEALTH
“The Call Pal team have been a vital cog in my start-up business. The service they offer is always professional, reliable, and efficient and value for money. As we work with noisy equipment we are unable to answer our calls during business hours and therefore we would lose a lot of potential new business without their service. I would not hesitate to recommended them to any other business.“
Joe Fennelly
Managing Director
Capital Garden Services

 

We value YOUR feedback.

In the coming weeks we will be sending you a survey to find out how our clients are finding our services. Our goal is to find out how we can improve Call Pal so we can continue to provide the premium Call Answering Service your business deserves. We look forward to hearing from you!

With Call Pal Rewards, we get to give back to our clients. When you refer a friend or colleague to Call Pal and they commit to using our Call Answering Service, we will reward you with a €25 One4All Gift Card. Go on…you deserve it!

Thanks for reading our August Newsletter! Follow us on Facebook, Twitter, Instagram, LinkedIn and Google+ so we can keep the conversation going.

call management service Ireland

Call Pal Brochure

 

The September Back to School Rush Season is a busy, even daunting time for business people. After the summer lull, there can be a significant back log of project work to catch up on, endless staff and professional meetings and more. Add the stress of getting your children ready to go back to school and it can seem like focusing on the important aspects of your business is an insurmountable task.

Why not let Call Pal’s PA Team take the pressure off your shoulders by having us manage your calls, sort your mail and even manage your diary? We’ll take care of your inbound calls, populate your appointment diary and sort your post so you can focus on your business without worrying about missing important opportunities.

To find out more about our Reception Management Services, download our Brochure by clicking on the image above. Or you can give us a call on 1890 511 400 or +353 91 511 414 if you are calling from outside Ireland.

Let’s Get Talking!

Call Pal Trial Success

Call Pal Trial Success

We can hardly believe that Call Pal has been providing its premium call answering service for almost 10 months! It’s been a busy 10 months with our business expanding not only its team, but also its services to include Holiday Cover, Diary Management,  Mail Handling, our Smart Numbers and much more.

We are also very proud of the success we have had with our Free Trials. To date, 100% of our clients who have availed of our 7 day free trial have continued with the service afterwards. And customer feedback from the trials has been extremely positive with clients describing the Call PA team ‘efficient,’ ‘professional,’ ‘excellent,’ and even ‘a godsend.’

Why not give Ireland’s leading call answering service a try for 7 days? There’s no risk, no obligation and no hidden charges – just the benefits of having a professional PA team managing your calls for you and giving your business the professional image it deserves.

Find out more about our Free Trial by clicking the button below or call us on 1890 511 400 or +353 91 511 414 if you are outside Ireland.

 

reception management ireland

Providing premium customer service to our clients is  a cornerstone company ethos at Call Pal. Although many people tend to shy away from it, customer service can be a great doorway to a rewarding career. It also has the power to give employees, especially new ones, the skill sets and education they need to succeed at their companies. Here’s how…

Inside information

If you’ve ended up in a customer service position where you have to communicate with internal departments using technical jargon or terminology that feels extraordinarily foreign to you, don’t despair. Unfamiliarity in a customer service position can be hugely advantageous. Not only does it potentially create an empathy in you for the customer, it also turns you into an expert ‘translator’ so to speak as you can explain and demonstrate the key benefits and features of your products in a way that makes sense to  clients. It can even open the door for you to become a valuable asset in a variety of departments within your organisation.

 

Untapped talent…

Your fresh, energetic talent as a customer service employee is a an absolute gift. Really. Having a firsthand view of the issues clients encounter often means you have the most original ideas on how to improve products, sales processes and even the customer care process. Once you have a firm grasp on what the organisation you are working for does and how the various departments in the same work together, the sky is the limit as for as your career trajectory goes.

 

You Learn…Quickly!

More often than not, customer service roles throw you ‘in the deep end’and have you facing a myriad of situations as you endeavour to help customers solve their problems. Inbound callers will often be frustrated or under pressure from people higher up in their company. The advantage of being plunged into these situations is that you get better and faster at knowing how to guide your customers to the most helpful solution.

 

Thanks for reading our latest blog post. If you require a reception management solution for your business, call us on 1890 511 400 to find out how Call Pal’s PA team can provide a premium reception service for your business.

 

Follow us on all out social media platforms including Facebook, Twitter, Instagram, LinkedIn and Google+ to stay up to date with all our latest news and updates.

The summer holiday season is truly upon us! So why not give yourself the peace of mind you deserve by taking advantage of
Call Pal’s Holiday Cover? Enjoy your time off knowing that your calls are being professionally managed by Call Pal’s PA Team. Find out more by clicking the link to our YouTube video or calling us on
1890 511 400

Whilst virtual offices have been a la mode for several years globally, they have really started to gain popularity in Ireland in the last number of years. If you are just starting your business, a virtual office is a great way to get your business on the market without accruing exorbitant running costs starting out. To find out more about how Call Pal can provide you with a complete virtual office, read our latest blog post.

Find out what our clients are saying about our services…

 

We have been using  Call Pal for 6 months now in order to help us with call answering during the height of our season when our administration staff are very busy.   We find them to be a very professional, helpful and friendly service and nothing is too much trouble.

Elizabeth Cooper, Managing Director, Coopers Marquees.

“The Call Pal staff have a great understanding of our business, fully managing the majority of our information calls, i.e. current dispatch times, saving us loads of time everyday.

Call Pal ensure we never miss any phone calls, if we are unable to take the call we later receive an email listing customer’s details and inquiries, enabling us to call back. Call Pal offer a really friendly service and many of our customers comment on how nice they are to deal with. If you are looking for a call answering service, we would whole heartedly recommend Call Pal.”

Rob Frew, Managing Director, Favour Lane

 

We had great fun celebrating National Ice Cream Day this Summer at Call Pal!

We are always looking for ways to give back to our clients and our Call Pal Rewards allow us to do just that. If you refer a friend or colleague to Call Pal and they decide to go ahead with our service, we will reward you with a €25 All4One Gift Card! Go on…you deserve it!

 

Thanks for reading our July Newsletter! Let’s keep the conversation going on our social media channels including Facebook, Twitter, Instagram, LinkedIn and Google+!

 

virtual office services Ireland

Whilst virtual offices have been a la mode for several years globally, they have really started to gain popularity in Ireland in the last number of years. If you are just starting your business, a virtual office is a great way to get your business on the market without accruing exorbitant running costs starting out. Here are some of the services we provide that make for a complete virtual office:

1. Call Pal Smart Numbers

Choosing a Call Pal Smart Number gives you the ability to either increase your existing presence in Ireland or create a more localised feel so you can hone in on business opportunities in a particular area. An added benefit of having landline number is the increased credibility it gives to your business. It’s widely believed that businesses represented solely by a mobile number are less trustworthy. Having a landline number not only makes your business look more professional, it also gains the trust of your potential and existing clients which is priceless in the business world.

 

2. Call Pal’s Mail Handling Service

Almost every business starts at home and that has some clear advantages. But sorting through letters pertaining to your business in your home space can be tedious and distracting. Having access to Call Pal’s mail handling service means that our team of professional PAs will collect and organise your mail in our safe, convenient serviced office facility in Ireland’s Western capital, Galway. There is also the added advantage of having your business address in a central city location, again, making your business appear more professional.

 

3. Call Pal Call Answering

As a sole trader or smaller enterprise, you are generally very busy and getting to the phone can be a virtual impossibility. And most entrepreneurs barely have time to check their voicemails on a day to day basis! Call Pal’s Call Answering Service means that

a) You never miss an important call again. Our Call PA team is at hand to answer calls in your company name ensuring your customers get the best possible service and managing a vital revenue source for your business

b) You can stay focused. With Call Pal managing your calls, you can focus on current projects or critical meetings without worrying about whether or not you are missing calls

c) You have the freedom to be mobile. You can leave the office whenever you need to knowing that your calls won’t go unanswered

d) Your customers’ satisfaction is maintained. Technology is wonderful and has, in so many ways enhanced and accelerated business processes. With all that said, there is still a huge value to our customers being able to connect to a human voice. There is something fundamentally reassuring to the about having their call answered and being able a professional representative of your business

e) You only deal with important calls. Spam calls are truly the bane of every business. Thankfully, with Call Pal, you don’t have to take any annoying calls because we do that for you

f) You save money. The cost of having a dedicated, in house receptionist on a full or part time basis especially when you are starting out can be impossibly high. Call Pal affords you the luxury of having a personal assistant without the heavy cost of recruiting and hiring additional employees.

 

With a Call Pal’s Smart Numbers, Mail Handling and Call Answering, you have all you need to have a complete virtual office that will give your business the professional image it deserves. Give us a call on 1890 511 400 and we’ll get you started with your virtual office today!

 

Let’s keep the virtual conversation going on our social media platforms including Facebook, Twitter, Instagram, LinkedIn and Google+!

reception holiday cover

Here is a truth that we as human beings find difficult to accept – we cannot be good at everything. And in the business world, what rings even truer is that few business owners are good at taking breaks or even going on extended holidays. This can, however be detrimental to a business and even have a knock on effect in important personal relationships. Here’s why you need – no deserve – to go on a break. we’ve also included some tips on how to best prepare ahead of your break / holiday.

Potentially Dangerous

There is a common misconception that constantly thinking about your business is a good exercise. It can, in fact, be quite destructive. Working exceptionally long hours for sustained periods of time will inevitably render you less productive. Taking a break means you’ll return refreshed, re-energised and re-focused. A lot of the things that you’ve been worrying about will either seem trivial or more manageable. You’ll also be better equipped to deal with your workload on your return especially because 21st Century work environments by and large are quite relentless challenging.

The Approach

Naturally, many business owners worry about the potential problems that will arise when they are away. You can minimise potential issues that may arise by approaching your holiday systematically and in a timely manner ahead of your break. Implementing effective systems and processes for dealing with customer service, cashflow, enquiries, sales, delivery etc is vital. If possible, let your customers know several weeks in advance that you’ll be away. You should also let your clients know who to contact in your absence as well as inform your suppliers that you are taking  break amending orders as necessary. As far as your staff team goes, their job descriptions should be clear and they should have adequate training on your systems. That way, if you are the business owner, going away is not such an issue.

You Deserve It

Business owners are the most deserving of breaks or holidays simply because they carry a huge amount of responsibility and pressure. Research carried out in the US and Israel confirms that people who go on holidays return feeling healthier both physically and psychologically and this can only bode well for business leaders.

The Detox

It is virtually impossible to forget about your business while you are away especially because modern technology can give you access to your business in just a few clicks or screen taps. However, if you’re planning a day at the beach or going out to dinner, leave your phone in your room so you resist the temptation to check your email. Select a time of day, usually late afternoon/early evening is a good time, to check your emails. That way, you are not focusing on your business all day and you can tend to any pressing problems by making a call if necessary.

Let’s Get Talking

Sole traders in particular need to keep the lines of communication while they are away but still enjoy their time out. There are several ways of doing this including setting up an out of office email or leaving your answering machine on with a holiday specific voicemail. The down side of leaving your answering machine on is that there is strong chance (a 60% chance in fact!) that your inbound callers will not leave you a voicemail. With that in mind, hiring a professional reception management service is often the best way to make sure you don’t miss any calls from your existing clients and opportunities from potential clients. At Call Pal, for instance, we offer Holiday Cover for the periods when you are away or need additional cover. Essentially, we act as an extension of your business, professionally managing your calls in your company name so you can have peace of mind during a well deserved break!

Thank you for reading our latest blog post! Find out more about more about our Holiday Cover Service from our website or give us a call on 1890 511 400. If you are an international caller, you can call us on +353 91 511 414

Let’s keep talking on all of our social media platforms including Facebook, Twitter, Instagram, LinkedIn and Google+.

 

What a fantastic night we had at our Summer Party! The night was a perfect blend of an excellent venue, great music, food, drink and company. Thank you to everyone who came out to celebrate with us. We would especially like to thank O’Connell’s Bar for the use of their newly refurbished venue, The Dough Bros for the delicious food, Aoife Kenny from Bash Event & Project Management for all her help planning and managing the event and Lisa Regan from Lisa Regan PR for her assistance and oversight of the public relations side of the event. We could not have done it without you and hope we can do it all again soon!

 

Welcoming Ciara Finan to the Call Pal Team

Originally from Melbourne, Australia, Ciara has lived in Galway for the past four years and is currently completing a Masters in Publishing in NUI Galway. Outside of work she is is interested in travelling and photography. In her previous job, she worked as a receptionist and administrator in Kingsbridge Hospital, Sligo. She is looking forward to getting to know all the clients as well as the Call Pal Team. And thanks to her studies, she will always have a good book recommendation to hand!

 

More often than not, we are asked to describe exactly what it is we do as a company. Let me put it to you this way – at Call Pal we understand that entrepreneurs are busy people. There are endless meetings to attend, staff to manage, product and brand development and much more. And threaded through all these duties is a seemingly endless stream of phone calls from existing and potential clients, marketing companies and much more. Call Pal offers a Reception Management Service that can be provided in a number of ways…

 

We LOVE to give back to our clients and our client referral scheme allows us to do just that. If you refer a friend or colleague to Call Pal and they decide to go ahead with our service, we will reward you with a €25 All4One Gift Card! Go on…you deserve it!

Congratulations to Call Pal Team Member Lucia Evans who performed with renowned Irish composer Brian Byrne on Miriam O’Callaghan’s ‘Sunday with Miriam’ radio show on RTE 1 last Sunday! She was also be one of the headline artists performing songs from Brian’s latest album, Goldenhair, on Sunday the 2nd of June in The Sugar Club, Dublin. Click the button below to listen to the full Radio Show. Please note, you may need Adobe Flash Player to listen to the show.

Thanks for reading our June Newsletter! Let’s keep the conversation going on our social media channels including Facebook, Twitter, Instagram, LinkedIn and Google+!

 

We want to say a HUGE thank you to everyone who attended our Summer Party. We love a good party and last week was no exception! It would not have been possible without the help of some key people including Aoife Kenny of Bash Event & Project Management, Lisa Regan PR, O’Connell’s Bar in Galway and The Dough Bros. If you missed the party, not to worry – we’ve added some photos below for you to browse through. We had a fantastic time and hope we can celebrate with you all again soon!

We think the party served its purpose well in bringing lots of local businesses together and getting them talking – and the drinks were a nice addition too! Local business representatives were chatting away through the night, and the band and caricature artist were great fun. All in all we think it was a successful night and we can’t wait to do it again next year.

 

 

reception services Ireland

More often than not, we are asked to describe exactly what it is we do as a company. Let me put it to you this way – at Call Pal we understand that entrepreneurs are busy people. There are endless meetings to attend, staff to manage, product and brand development and much more. And threaded through all these duties is a seemingly endless stream of phone calls from existing and potential clients, marketing companies and much more. Call Pal offers a Reception Management Service that can be provided in a number of ways:

1. We manage all of your inbound reception calls

In essence this can be done in 2 ways.
i. If you do not have an existing landline, Call Pal can issue you a number that corresponds with the Irish Geographic region you wish your business to be based in using our Call Pal Smart Numbers system. Once your number is set up and live, your calls will come through to our Call Pal Reception Management team who will answer the call in your company name. This solution works particularly well for smaller businesses who want to present a more professional image without breaking the bank and hiring a full time receptionist.
ii. If you have an existing landline, you can divert this number to our Call Pal office. Calls will come through to our Call Pal Reception Team and again, the calls with be answered in your company name.
In both of the above cases, we work closely with the client to develop a script that is specific to their business thus ensuring there is no customer confusion when calls come through to your Call Pal PA. We also make sure that messages left by the client’s inbound callers are sent in a timely manner and in an email format that is easy to read.

 

2. Switchboard Overflow
Often times in larger companies, there can be periods when the resident receptionist / reception team is over stretched due to higher than normal call volumes. In this instance, Call Pal acts as another member of your team making sure that your business continues to deliver excellent customer service during busier periods.
So how does it work?
i. Calls will come through your business line as per usual.
ii. If the call remains unanswered for between 3 and 5 rings, a Call Pal PA will be on hand to manage the call using your company and a script specific to your business so there is no customer confusion.
iii. Inbound calls can then be transferred to a preferred / designated extension or a message can be taken and emailed to you.

There are distinct advantages to having a Reception Management Service at your disposal including:
1. You don’t miss ANY calls. Having access to our Call Pal Reception Management Team means you never miss a call from potential or existing client again.
2. You have freedom of movement. You can leave the office knowing that there is no risk of your calls not being answered.
3. Keep your customer service at the highest levels. Because Call Pal answers your calls in your company name, any customer confusion is avoided and your business’ customer service levels are kept at a premium.
4. Endless voicemails? Not a problem! Because the Call Pal Reception Team doesn’t miss calls, you don’t have to spend time checking your voicemail.
5. Cost effective. Call Pal’s Reception Management Service means you add the value of having a personal assistant to your business without the hefty cost of recruiting and hiring additional employees.
6. Keep your focus. Regardless of whether you are on the road with a job or attending an important meeting, you can be free from the concern that you are missing opportunities as Call Pal will manage all your inbound calls.

Thank you for reading our latest blog post! Please be sure to follow us on all our social media platforms including Facebook, Twitter, Instagram, LinkedIn and Google+.
Not sure that you need a Reception Management Service? Then why not sign up for our 7 day Free Trial? Get set up in 3 easy steps – No Risk, No Obligation, No Set Up Costs and No Hidden Charges. Just the rewards of a professional PA Team managing your calls for you!