Our larger business solutions

In addition to our call answering service, we offer some extra solutions for larger businesses. These offerings have been created to ensure, even at your busiest times, you never miss a call and you maintain the highest levels of customer satisfaction.

Switchboard overflow

Are there times where your team are over-stretched or unavailable to answer the phone?

Many companies experience periods where call volumes are higher than usual.

We help to reduce stress during busy periods by making sure there is always someone at the end of the line. Call Pal can be activated when you need additional assistance with your call volumes.

We act as an additional member of your team to ensure that you maintain the highest level of customer service during busy periods.

How switchboard overflow works

  • Calls come through to your business line as normal.
  • If the call isn’t answered within 3 rings, your dedicated PA will pick up the call in your company name.
  • We develop a script specifically for your business so there is no customer confusion.
  • Calls can be transferred to your preferred extension or else a message is taken and sent to you via email.
Disaster recovery

In the event of a disaster, it’s business as usual.

When you need us, we are there. Call Pal connects you to an experienced PA to manage your business calls in the case of an emergency or failure of critical telephone systems. We act as a seamless extension of your business so your clients are not aware of any business interruption.

How disaster recovery works

While you are away, calls to your business line will be answered by our experienced reception team and managed according to your specifications.

  • Calls from your business line come through to your Call Pal PA based in Ireland.
  • Your calls are answered using a script created specifically for your business so there is no customer confusion.
  • Calls can be transferred to your preferred extension or else a message is taken and sent to you via email.
Our onsite IP phone system

Improve your business communications with the latest in IP telephony.

Our IP phone systems offer your business access to the latest in telephony technology with a fully featured PBX that is scaleable from 3 – 300 users. The future proofed Alcatel-Lucent PABX system provides enterprise-class voice, Unified Communications, and mobility services.

IP business phone systems combine the latest available technologies which integrate voice, data, conferencing and Unified Communications services into one efficient appliance.

The Alcatel-Lucent OXO Connect

The Alcatel-Lucent OXO Connect from Call Pal is much more than a business phone system. It provides a global answer for customers who want to interconnect people, their knowledge and their communications network without needing to manage the complexity of these solutions.

By focusing only on their growing business, these customers profit from the converged and powerful services provided by our PBX.

The Call Pal Guarantee
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Seamless transition

We take away the stress associated with unplanned interruption to your business.

Customer satisfaction

Call Pal answers your calls as your business, delivering the highest level of customer service.

Peace
of mind

Tend to difficult matters knowing that your calls are being managed by professionals.

Interested?
Let’s get talking!

Call us on 1890 511 400 +353 91 511 414 or email sales@callpal.ie.

Interested?
Let’s get talking!

Call the team on 1890 511 400 +353 91 511 414 or fill in the form below and a member of our team will call you back.