Our privacy policy

Call Pal is a service provider, or potential service provider, to your business and we care about your data. In order for us to provide you with our outstanding services we need you to opt in to us holding your data for this purpose. This simply gives us permission to continue doing what we already do.

Who we are?

This website www.callpal.ie is owned and maintained by Call Pal. You can write to us at the following postal address Gray Office Park, Galway Retail Park, Headford Road, Galway City, Ireland.

We at Call Pal respect your right to privacy and comply with the General Data Protection Regulation (GDPR). The purpose of this privacy policy is to outline how we collect, process, store and delete any personal data you provide to us while visiting this website www.callpal.ie. Naturally, if you have any questions regarding this website privacy policy you should contact us by email on info@callpal.ie or call us on 1890 511 400. You can also write to us as per our postal address above.

What personal data we collect and why we collect it?

We retain two types of information:

”Personal Data”: this is data that identifies you or can be used to identify or contact you and may include your name, address, email address, telephone number, job title and billing information.

“Non-Personal Data”: like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.

“Personal Data”: we collect any Personal Data you provide to us when you complete our contact form online, call our office, subscribe to our newsletter or complete our course assessment form. Any Personal Data you provide to us is processed for the following purposes:

  • to provide you with the relevant services you have enquired,
  • to contact you if required in connection with your enquiry or to respond to any communications you might send to us,
  • to keep you informed of updates to our services via our newsletter,
  • to create your course attendance certificate.

“Non-Personal Data”: we use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design, organise our website and improve the services that we offer to our clients.


When you leave comments or engage in a chat on our website we collect the data shown in the comments form or chat window, and also the visitor’s IP address and browser user agent string to help spam detection.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.


We may provide Non-Personal Data to third parties such as web hosting company, web analytics & online advertising service provider, digital marketing agency, marketing automation platform, where such information is combined with similar information of other users of our website. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website. We will share those data to help us improve and manage the services that we offer effectively and to store data for IT security and for the purpose of our business.

We may provide your Personal Data to third parties such as awarding bodies, employers and training/consultancy partners. We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the need for disclosure to a third party will have been notified to you at the time your data is collected and that third party will be bound by similar data protection requirements). We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any funding programme, applicable law, a summons, a search warrant, a court or regulatory order, or other statutory obligations.

What rights you have over your data?

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we amend or erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How long we retain your data?

Upon your request, we can amend or delete your Personal Data at any time. You can request to be removed from our database by contacting info@callpal.ie

Updating, verifying and deleting personal data

You can decide of whether or not you wish to receive communications from us. You can unsubscribe from our newsletter or update your communication preferences at any time by using the unsubscribe link in the footer of our newsletter.

You may also inform us of any changes in your Personal Data, and we will update or delete your Personal Data accordingly. To find out what Personal Data we hold on you, to request a copy of your personal data or to have your Personal Data updated, amended or removed from our database, please contact us at info@callpal.ie or call us on 1890 511 400.

Changes to the website privacy statement

Any changes to this Website Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Website Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by e-mail, and you will have a choice as to whether or not we use your information in the new manner.