Here are a few frequently asked questions

Call answering is a service where a third party, such as the Call Pal PA team, answers calls on behalf of your company. To enable this service, we provide you with a number to divert your incoming calls to, which are then answered by our team based on a script created to your specific requirements. We can either email you the details of the call in real-time or transfer the call to you or your team, ensuring that you never miss an important call again.

You can call us directly on 0818 511 400 to book your trial or go to our ‘Free Trial’ page.

We can you have you set up in as little as 24 hours.

Yes, we can indeed. This is referred to as an advertised number.

Generally, we can issue your number straight away. If we do not have a number that correlates with your desired location, it may take a number of days for us to get the number you.

Yes. To use our service you just need to have this number diverted to a number we provide you with. This can be done by either your line provider or whomever manages your telephone system.

We will set up a number in your company name on our system to divert your landline to. You will need to contact your telecommunications provider and advise them to divert your landline to the number we have set up for you. If you are using a mobile for your work calls this can be done through the handsets settings.

Yes, we can. Transfers to Irish landlines are free. Calls transferred to mobiles or international numbers carry an additional charge, this is the standard per minute fee we are charged by our provider that we pass on.

Yes. You can contact your mobile phone provider to find out how to divert your iPhone or Android phone. There are also instructions available online.

No – you can have active control of your diversion so that you only divert your company line/s to us when it’s necessary to do so.

You can have your office line/s set up to divert to us if they remain unanswered after a certain period of time i.e. 15s. You will need to contact your telecommunications provider to set this up according to your overflow requirement. Once the call diverts, a member of the Call Pal PA team will take your call and send the details of the call to you in an email.

Are call answering team is based in Ireland’s Western Capital, Galway City. However, we have office locations in Limerick & Dublin as well.

No – we are based solely in Ireland.

Our minimum contract term is 3 months for our call answering services, the contract the becomes a rolling monthly contract that can be cancelled with notice. This excludes short-term cover and outbound call solutions.

Yes – in this instance, we would recommend our Holiday/Short-Term Cover service.

Currently, we open from Monday to Friday, 8.00am – 6.00pm. Saturday: 9.00am-3.00pm. Excluding public holidays.

Yes – we send messages left for your business outside of our opening hours on the morning of the following business day.

No – we make sure that all our agents are well versed on how to answer your calls. That way, the Call Pal team serves as a seamless extension of your business.

Yes. We send you an information request with a number of questions relating to your business for you to answer. Based on the answers you give us, we compose a call answering script for the Call PA Team to follow ensuring that your calls are managed uniformly across the team.

Yes – as your business grows and changes, we can make changes to your script so the Call Pal team continues to answer your calls as per your requirement.

We offer our services to a wide variety of businesses and we are continually branching into new business sectors. Currently, we have clients from the Accounting, Legal, Government,  Hospitality,  Engineering, Medical, Gardening, Event Management, Online Retail, Financial Consulting and Health and Safety Sectors.

Still have a question?

Call 0818 511 400 or click here