Here are a few frequently asked questions

Call answering is a service where a third party, in this case a member of the Call Pal PA team, answers a call in your company name and emails you the details of the call in real time.

You can call us directly on 1890 511 400 to book your trial or go to our ‘Free Trial’ page.

We can you have you set up in as little as 24 hours.

Yes, using our Smart Numbers service.

Generally, we can issue your number straight away. If we do not have a number that correlates with your desired location, it may take a number of days for us to get the number you.


We will set up a number in your company name on our system to divert your landline to. You will need to contact your telecommunications provider and advise them to divert your landline to the number we have set up for you.

Yes, we can. Transfers to Irish landlines are free. Calls transferred to mobiles or international numbers carry an additional charge.

Yes. You can contact your mobile phone provider to find out how to divert your iPhone or Android phone. There are also instructions available online.

No – you can have active control of your diversion so that you only divert your company line/s to us when it’s necessary to do so.

You can have your office line/s set up to divert to us if they remain unanswered after a certain period of time i.e. 15s. You will need to contact your telecommunications provider to set this up according to your overflow requirement. Once the call diverts, a member of the Call Pal PA team will take your call and send the details of the call to you in an email.

We are based in Ireland’s Western Capital, Galway City.

No – we are based solely in Ireland.

Our minimum contract term is 3 months.

Yes – in this instance, we would recommend our Holiday Cover service. To find out more about this service, visit our Holiday Cover Page.

Currently, we open from Monday to Friday, 8.30am – 6.00pm.

Yes – we send messages left for your business outside of our opening hours on the morning of the following business day.

No – we make sure that all our agents are well versed on how to answer your calls. That way, the Call Pal team serves as a seamless extension of your business.

Yes. We send you an information request with a number of questions relating to your business for you to answer. Based on the answers you give us, we compose a call answering script for the Call PA Team to follow ensuring that your calls are managed uniformly across the team.

Yes – as your business grows and changes, we can make changes to your script so the Call Pal team continues to answer your calls as per your requirement.

We offer our services to a wide variety of businesses and we are continually branching into new business sectors. Currently, we have clients from the Accounting, Legal, Hospitality,  Engineering, Medical, Gardening, Event Management, Online Retail, Financial Consulting and Health and Safety Sectors.

Still have a question?

Call 0818 511 400 or click here