“I started in 2007 as a design engineer and I joined Call Pal in 2013 and I have found their service invaluable. When I used to be on sites, on the road and at meetings, my voicemail would go full in a day and missed calls and irate clients are definitely not good for a small business. Since I joined, my calls and post are handled professionally and my clients appreciate talking to a reassuring human voice when everyone is out of the office. Call Pal covers my holidays, posts and parcels, various phone numbers and keeps me updated with daily emails. It helps me run my business smoothly and professionally.”
Gabor Molnar Engineering
“We started using Call Pal’s service on a trial basis, over a year ago to deal with an increasing number of calls to our office.We instantly got great feedback from our clients about how professionally their calls were being answered and had no hesitation in making the arrangement permanent. The staff are fantastic and ultra-professional both in answering calls and dealing with our account.
The service saves us loads of time during the day and is one of the best things we have implemented in recent times.
I have nothing but praise for Call Pal and their service and can recommend them wholeheartedly.”
Adrian O Sullivan
J & B O Sullivan Builders Ltd
“Call Pal have been wonderful in taking calls, dealing with patient queries and booking appointments while we focus on our clinical work. They are efficient, professional and always keen to learn about our work so that they can best direct our clients. First impressions are so important. Call Pal are the first point of contact for most of our clients and we are very happy with the first impression that they make.”
“In 2017, we saw the welcome growth of our company which in turn meant a greater demand on our support staff to be onsite with our clients. But with that growth came a need for a professional service that would ensure our calls were being managed professionally and efficiently. What impressed us about the Call Pal team was their attention to detail and openness to feedback even when we were enquiring about the service initially. Call Pal’s PA team has become an essential part of our business, giving our staff the freedom to be more hand’s on with our clients on a support level as well as absolute peace of mind that every customer call is being managed in a friendly, professional manner.”
“The Call Pal staff have a great understanding of our business, fully managing the majority of our information calls, i.e. current dispatch times, saving us loads of time every day.
Call Pal ensure we never miss any phone calls, if we are unable to take the call we later receive an email listing customer’s details and inquiries, enabling us to call back. Call Pal offer a really friendly service and many of our customers comment on how nice they are to deal with. If you are looking for a call answering service, we would wholeheartedly recommend Call Pal.”
“I have used Call Pal for almost a year and find it an excellent service with a great team. The missed call message system sends details of the caller by email which allows me to return missed calls while out of the office”
Mooney O’Sullivan Solicitors