“I would highly recommend the service provided by Call Pal. Since we have worked together it gives us peace of mind that all calls to the hotel are being captured. The guests feel they are talking to a member of the team which is fantastic and their service and ability to follow up are second to none. We here at Nox Hotel very much look forward to working with Call Pal well into the future”
Victor O Brien
Nox Hotel Galway
Our customers gave us a satisfaction rating of
in our latest survey
“We started using Call Pal’s service on a trial basis, over a year ago to deal with an increasing number of calls to our office.We instantly got great feedback from our clients about how professionally their calls were being answered and had no hesitation in making the arrangement permanent. The staff are fantastic and ultra-professional both in answering calls and dealing with our account.
The service saves us loads of time during the day and is one of the best things we have implemented in recent times.
I have nothing but praise for Call Pal and their service and can recommend them wholeheartedly.”
Adrian O Sullivan
J & B O Sullivan Builders Ltd
“As a small business, there is always a challenge if staff call in sick or at extremely busy times when we are not able to give a proper telephone service to our customers. Once we started using Call Pal this was no longer a problem, they offer a very professional service and it seems as if they are in your own premises. One of our clients even tried to convince me that our receptionist had gone out to the warehouse to find me when I didn’t answer my extension! This is exactly the type of service we need.”
“Using Call Pal is a fantastic way for a small or new business to have an affordable yet reliable call answering service. A good answering service is essential for any business to develop business leads. The team at Call Pal are very professional and I get regular feedback from clients on how nice the team are at dealing with their calls. I could not recommend Call Pal enough who have been a brilliant support to me in helping me develop my business.”
“We have been using Call Pal for 6 months now in order to help us with call answering during the height of our season when our administration staff are very busy. We find them to be a very professional, helpful and friendly service and nothing is too much trouble. ”
“Call Pal have been wonderful in taking calls, dealing with patient queries and booking appointments while we focus on our clinical work. They are efficient, professional and always keen to learn about our work so that they can best direct our clients. First impressions are so important. Call Pal are the first point of contact for most of our clients and we are very happy with the first impression that they make.”
“Call Pal has been our answering service since August 2017. Their personnel are extremely pleasant and professional to deal with. I have no hesitation in recommending them to any business requiring contract answering services.”
“The Call Pal team have been a vital cog in my start-up business. The service they offer is always professional, reliable, and efficient and value for money. As we work with noisy equipment we are unable to answer our calls during business hours and therefore we would lose a lot of potential new business without their service. I would not hesitate to recommend them to any other business.”
Capital Garden Services
“The Call Pal staff have a great understanding of our business, fully managing the majority of our information calls, i.e. current dispatch times, saving us loads of time everyday.
Call Pal ensure we never miss any phone calls, if we are unable to take the call we later receive an email listing customer’s details and inquiries, enabling us to call back. Call Pal offer a really friendly service and many of our customers comment on how nice they are to deal with. If you are looking for a call answering service, we would whole heartedly recommend Call Pal.”
“In 2017, we saw the welcome growth of our company which in turn meant a greater demand on our support staff to be onsite with our clients. But with that growth came a need for a professional service that would ensure our calls were being managed professionally and efficiently. What impressed us about the Call Pal team was their attention to detail and openness to feedback even when we were enquiring about the service initially. Call Pal’s PA team has become an essential part of our business, giving our staff the freedom to be more hand’s on with our clients on a support level as well as absolute peace of mind that every customer call is being managed in a friendly, professional manner.”