“I can tell you without hesitation that we are absolutely delighted with the service. It is all that it promised and more than we had hoped for. In addition, the peace and quiet in our office is very much appreciated by the staff and greatly benefits everyone’s work output.
We can highly recommend you to any firm. I have had several clients telling me that our receptionist is excellent. Other clients ask if we are expanding as they get different names when they call but no one has ever complained.
Please pass on our remarks to your staff as they should all take a bow. You can be very proud of them.
Many thanks for all you are doing for us.”
Romaine Scally and Co Solicitors
Call Pal has been our best friend during Covid. With staff working from home we decided against an office-based receptionist. On a recommendation, we engaged Call Pall. A great decision I was happy to take credit for. A professional answering service that never missed a call and also records the caller’s contact details for your future use.
I do not see us ever reverting to the traditional model.
A great service that I have no hesitation in recommending.
Coldwell Banker Estates
We came to Call Pal during the first lockdown of the coronavirus pandemic when social distancing and restrictions meant that our office was physically closed, and we had fewer people in the building. We needed to ensure that we were still contactable and providing a full service when short-staffed or working from home.
Call Pal’s call answering service enabled us to seamlessly and easily ensure that calls to us were answered and dealt with. As time has gone on the service has provided valuable cover for us as and when needed. We get a reassuring backup service that facilitates remote working and our clients are met by efficient, friendly and professional agents.
PG McMahon Solicitors
“We are pleased to say Call Pal has been assisting Shannonside Homevalue Ennis for over 3.5 years now and have proven to be a valued service to our business. Knowing each call is answered and managed as we require is hugely important to us. Our customers come first, and knowing they can always reach us and are looked after in a friendly, efficient, and effective manner is great. If our team is on the floor assisting customers, we do not want to miss a call because of this so in this case, Call Pal sends us a detailed message in real-time so we can return a call as soon as we are free. We are very happy with the team at Call Pal and highly recommend their service to any business, retail or otherwise. “
Shannonside Homevalue Ennis
“We have been clients of Call Pal for the last 12 months. We are very happy with their service and professionalism. The service is a great help in connecting with our customers, we have had great feedback from our clients to date.
Call Pal are a great addition to our team!”
John Murphy Auctioneers
Neuron Learning provides an online English language learning and intervention program that saves teachers time and accelerates students learning through cognitive skills development. Based in Cork it supports schools, parents, and students from Ireland to Kazakhstan. “Through all the disruption Callpal allows us to focus on what we do best – making sure our students get great results in their English learning. Thanks to Callpal our customers can contact us easily and reliably. www.neuronlearning.com
Owner and Operator
“As a small business, there is always a challenge if staff call in sick or at extremely busy times when we are not able to give a proper telephone service to our customers. Once we started using Call Pal this was no longer a problem, they offer a very professional service and it seems as if they are in your own premises. One of our clients even tried to convince me that our receptionist had gone out to the warehouse to find me when I didn’t answer my extension! This is exactly the type of service we need.”
Since Call Pal started taking calls for us, everything has been running much better than before. They help each customer as much as possible with a very personal and caring touch. During unusual circumstances they are able to handle each situation at a professional level.
Sales & Accounts Director
“We have used Call Pal since July 2017. Their service is exceptional and ensures that we never miss a call from our clients. All the team are extremely professional and courteous and they deliver a service of the highest quality consistently.
Getting set up was a simple process that they were happy to guide us through. I constantly recommend them to clients who require a professional and cost-effective call answering service.”
“Crowley Corporate Services specialise in providing company formation, company secretarial and company law services. As members of the Institute of Chartered Secretaries and Administrators (ICSA) we advise and assist in all aspects of company law from incorporation to restructures and winding up.
We are based in Cork but provide services to accountancy and legal practices nationwide and also to individuals such as director and shareholders who require bespoke company secretarial advice.”
Crowley Corporate Services
“Fantastic service from Call Pal. Never miss a call and they make sure you have all the information you need!
Also, I have had good feedback from my clients who have called and say that the calls are answered in a very professional way.”
Owner and Managing Director
“We have found it very easy to work Call Pal. The messaging and call screening has really taken the pressure off us and allowed us to stay focused on what we need to do. Having Call Pal manage the call answering has enabled us to provide a better service to our clients. Each member of their team is efficient and a pleasure to deal with. We really appreciate the service and having them as an extension to our business.”
Anne Maire Callaghan
Client Success Manager
Excellent service and very professional friendly helpful staff. Would highly recommend.
We have found Call Pal a reliable, professional telephone answering service., Our clients will often comment on how well they were received and the staff make it all very seamless so that the client never knows they are speaking with an Answering Service as opposed to the Company directly.
Elizabeth Cooper & Johnny Cooper
“Using Call Pal is a fantastic way for a small or new business to have an affordable yet reliable call answering service. A good answering service is essential for any business to develop business leads. The team at Call Pal are very professional and I get regular feedback from clients on how nice the team are at dealing with their calls. I could not recommend Call Pal enough who have been a brilliant support to me in helping me develop my business.”
“Working with Call Pal since the beginning of 2018 Fitness Functions initially started with Holiday Cover. We quickly saw the benefits of this fantastic service and decided to stay with Call Pal full time. They Call Pal team are excellent, and I know that my customers will always receive the highest level of service. I would highly recommend Call Pal.”
“Call Pal has been our answering service since August 2017. Their personnel are extremely pleasant and professional to deal with. I have no hesitation in recommending them to any business requiring contract answering services.”
“The Call Pal team have been a vital cog in my start-up business. The service they offer is always professional, reliable, and efficient and value for money. As we work with noisy equipment we are unable to answer our calls during business hours and therefore we would lose a lot of potential new business without their service. I would not hesitate to recommend them to any other business.”
Capital Garden Services
“Call Pal have been an amazing support system to us since opening our clinic over 4 years ago. However, in the last year we have really seen their value as we have had to navigate Covid 19 and a very different way of working. Naturally, this is an anxious time for our clients and Call Pal have helped communicate constantly changing guidelines and working arrangements in a clear and effective manner. Letting our clients know that we are there to support them during this time is so important to us and Call Pal have been our voice in this regard. They have helped us transition to online working and back again and have been responsive and professional at every turn. We would highly recommend Call Pal to those in need of a professional, efficient and friendly call answering service!!”
“The Call Pal staff have a great understanding of our business, fully managing the majority of our information calls, i.e. current dispatch times, saving us loads of time everyday.
Call Pal ensure we never miss any phone calls, if we are unable to take the call we later receive an email listing customer’s details and inquiries, enabling us to call back. Call Pal offer a really friendly service and many of our customers comment on how nice they are to deal with. If you are looking for a call answering service, we would whole heartedly recommend Call Pal.”
“We started using Call Pal over 5 years ago & I can honestly say, they have been faultless since the start!
All the calls are answered professionally and messages passed on promptly.
This service has saved us an immeasurable amount of time as we can condense call-backs to a time of our choosing rather than constant interruptions during the day.
They are all a pleasure to work with and I highly recommend their services. “
Adrian O Sullivan
J & B O Sullivan Builders Ltd