Cal Pal, Irelands fastest growing call answering company, is recruiting for a switchboard operator to join our team in Galway City. Founded in Galway in 2017, Call Pal now offer professional services to over 200 businesses. Call Pal provides call-answering, mail addresses, calendar management and top-class customer service.

Call Pal is growing, and we are on the lookout for people looking to start a career in Customer Service. If you are a customer-focused person looking to join a growing team – this might be the role for you!

Key Responsibilities:

• Managing a busy switchboard. This will include answering calls for many businesses in their business name – diverting calls or taking messages and forwarding these messages via email & SMS.
• Promptly and efficiently taking and relaying messages to our clients.
• To communicate our services and facilities to all clients as required.
• To deal with requests, queries and suggestions quickly and efficiently.
• To ensure that the client needs and requirements are met.
• Ad hoc Administration Work

Skills needed

We are looking for a reliable and friendly individual that can work as part of our busy team. If you have a good, clear and confident speaking voice, good computer skills, and you’re able to think on your feet, then apply using the button below. If you have previous hospitality reception experience, this will be a clear advantage, and we would like to hear from you.

• Multi-tasking is a requirement
• Must be a team player
• Excellent speaking voice
• Professional manner in all dealings
• Attention to detail
• Ability to work in a high-pressure environment
• Switchboard experience is an advantage
• To be patient and organised, be able to deal with a multitude of tasks, and can prioritise these tasks.
• To be willing and interested to learn about the surrounding areas to be able to advise clients.
• Career Development – we always look for people who are passionate about progressing their career.

Job Types: Full-time,  Permanent

Salary: €11.50 per hour

Benefits:

• On-site parking
• Company Pension
• Company Events

Full-Time Schedule:

• 8-hour shift
• Monday to Friday
• Weekend availability

Ability to commute:

• Galway, County Galway

Language:

• English (required)

Work remotely:

• No

To apply please email: hr@callpal.ie with a copy of your CV and Cover Letter