Reception Overflow Services
Do you find that your team is over-stretched or unavailable to answer the phone at times?
Many companies experience periods where call volumes are higher than usual, causing stress and frustration for both employees and customers. That’s where Call Pal comes in.
We offer switchboard overflow services to help reduce stress during busy periods by making sure there is always someone available to answer the phone. When you activate our switchboard overflow service, we act as an additional member of your team to ensure that you maintain the highest level of customer service during peak call times.
How switchboard overflow works
- Calls come through to your business line as normal.
- If the call isn’t answered within 3 rings, your dedicated PA will pick up the call in your company name.
- We develop a script specifically for your business to ensure there is no confusion for your customers.
- Calls can be transferred to your preferred extension or a message can be taken and sent to you via email.
Our switchboard overflow service is designed to seamlessly integrate with your business operations, providing a seamless experience for your customers. Our dedicated PAs are trained to handle calls with professionalism and efficiency, ensuring that your customers receive the same level of service that they have come to expect from your business.
With Call Pal’s switchboard overflow service, you can rest assured that your customers will always receive prompt and reliable service, even during busy periods. Contact us today to learn more about how we can help support your business during peak call times.
The Call Pal Guarantee
Seamless transition
We take away the stress associated with unplanned interruption to your business.
Customer satisfaction
Call Pal answers your calls as your business, delivering the highest level of customer service.
Peace of mind
Tend to difficult matters knowing that your calls are being managed by professionals.