At Call Pal, we can provide various services, from call answering and holiday cover to overflow call answering and live online chat. Virtual receptionists could be an asset to your team, wholly or as an addition. Each member of the team receives detailed training before they take a call. They take calls equipped with a script that has been fully approved by you. Your telephone calls will be handled by professionals who will act as representatives for your business.

Call Pal agents will learn to know and understand your company procedures and staff. They will be able to answer frequently asked questions using your pre-approved script. As your business experiences the ebb and flow of life, your time will become increasingly valuable. A few short calls may not be an issue to begin, but if the quantity builds up, they could start taking up too much of your working hours.

The Call Pal team will act just as you would expect any receptionist. They will take all incoming calls and transfer them through to the internal extension or mobile number of your staff. If you would prefer the agents not to transfer, messages are taken and swiftly sent by email or SMS. All this is done seamlessly and without callers being aware that they are speaking with a virtual receptionist. If your company operates with appointments, the Call Pal agents learn how to use your calendar and diary software. They can book, cancel, and rearrange appointments for you. This leaves you with the ability to focus on back-to-back appointments without stressing about how next week’s diary will get filled.